To help us arrive on time and with everything we need for your appointment, we kindly ask that parking is available as close to the property as possible due to the amount of equipment we bring to each consultation.

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• Ideally, parking should be available outside the property within a 3-minute walk

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• Where parking involves a longer walk, a £20 charge may apply

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• Clients are responsible for all parking permits, fees and confirming authorised access to private or camera-operated estates prior to our visit.

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• Any time spent arranging parking may be deducted from the consultation time

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If you need our vehicle details to arrange a permit, they are as follows:

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• BP21 0BX

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• Grey Golf Volkswagen 

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If you’re unable to provide a permit, please let us know at the time of booking. Otherwise, the appointment will need to be moved to a time when parking is available.  If parking is likely to be tricky, please do let us know in advance — we’re always very happy to discuss options and plan ahead where possible.

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Restricted Access Roads

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If you live on or near a restricted-access road (particularly in the Hanwell or W7 areas), we kindly ask that appointments are booked well outside of restricted hours, where possible.

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If access restrictions prevent us from reaching the property and we’re unable to attend the appointment, it may need to be cancelled and the full consultation fee would apply. We completely understand that restrictions can be confusing, so please feel free to get in touch beforehand if you’re unsure — we’re very happy to help check and plan with you