Travel T&Cs: EU | The Ealing Vet

Travel T&Cs: EU Countries

We are happy to provide vaccinations for all pets travelling to the EU.

However, as of January 8 2025 all clients who receive vaccinations from us must agree to our travel terms and conditions.

We have established a smooth process for providing vaccinations for rabies for clients travelling to the EU, via our established network of AHC providers. We only provide the rabies vaccination for those clients who choose to use one of our known AHC providers (or ourselves from June 2025). If a client wishes to use another AHC provider, they must inform us before booking.

The rabies vaccinations we use last for 3 years. The clinic cannot currently complete documents required by an Official Veterinarian (OV), such as Animal Health Certificates (AHC). Once the rabies vaccination has been administered by our clinic we can transfer the clinical history (proof of vaccination) promptly to the client. Should the client wish to use an unknown AHC provider and request further evidence of vaccination or email correspondence beyond this, we charge an administrative fee of £25

Please note rabies vaccinations must be given two weeks apart from routine vaccinations.

All clients who engage with us over email or phone regarding travel must specify the documents they require clearly. We do not engage with clients who fail to specify clearly what documents they require unless they have booked in a consultation with us.

Fees are allocated based on the date from which the client has clearly requested and paid for what they require.

We take no responsibility for anticipating a clients requirements in vaccination appointments since our fees are based on a health check, vet visit and vaccination only. It is the client's responsibility to plan their travel ahead of time and request clearly from the vet in the booking notes what they need at the time of their appointment for their destination of choice. Any client attempting to evade administrative fees by criticising us in this regard will be immediately disengaged and will need to seek repeat vaccinations and paperwork elsewhere.

Fees for provision of evidence of vaccination and health with seven working days notice (non-refundable and payable in full in advance):

Vaccination card (requested in vaccination appointment): Free of charge

Clinical history request for rabies vaccination proof (when requested within 24 hours of vaccination administration): Free of charge

Clinical history request for rabies vaccination proof (when requested more than 24 hours after vaccination administration): £25

Replacement vaccination card or vaccination card provided outside of vaccination appointment: £25

Please note postage may not be available but if it is the pricing is from £15. Collection of the card is free of charge from Northfields W13.

Fees for provision of evidence of vaccination and health within 24 hours (if available) (non-refundable and payable in full in advance):

Vaccination card (requested outside of an appointment) and scanned over to the client: £170

Clinical history request for travel purposes: £150

The Ealing Vet Ltd take no responsibility for a pet arriving at their intended travel destination.

It is the client's responsibility only to ensure that they allow a minimum of seven working days for documentation requests. We reserve the right to decline requests for urgent documentation with less than seven working days notice.

We do not offer any travel advice to clients.

We reserve the right to decline requests for documentation outside of our opening hours, bank holidays, weekends and certain parts of the Summer holidays* and during the festive period* when the practice may be closed.

*summer holiday periods include 15 August to 7 September

*winter holiday period 20 December to 6 January

For some clients, a telephone call may be necessary in order to provide the paperwork for pets travelling.

We reserve the right to withdraw and immediately terminate our services and cease to provide documentation if any rudeness, aggression, insults or pressurisation is experienced towards any member of our staff. This will likely result in failure of animal export.

Documentation for pets travelling that have not received a rabies vaccination from us will only be provided upon payment in advance and in full. Failure to do so will likely result in failure of animal export.

The clinic can only provide evidence for vaccines it has administered. Please refrain from asking the clinic to provide documentation on behalf of other service providers.

The clinic cannot respond to individual email queries or offer advice regarding travel. You should refer to your chosen agent only and seek documentation and vaccines from us only.

Pet owners who are likely to or intend on traveling or boarding their pet should not book in vaccinations with our clinic prior to consulting with their chosen travel agency, DEFRA, the embassy of their chosen country or Official Veterinarian.

Clients are responsible for correctly scheduling vaccinations, parasite treatments, and health checks as per their travel destination’s requirements. The clinic is not responsible for any paperwork errors or incorrect scheduling.

Travel requirements differ by destination and can change frequently.

Clients should ensure that they have received all the vaccinations they require and have a full understanding of what they require for travel before requesting documentation from our clinic.