General Travel T&Cs

The Ealing Vet Ltd take no responsibility for a pet arriving at their intended travel destination.

 It is the client's responsibility only to ensure that they allow a minimum of seven working days for documentation requests. We reserve the right to decline requests for urgent documentation with less than seven working days notice.
 

We do not offer any travel advice to clients. 
 

We reserve the right to decline requests for documentation outside of our opening hours, bank holidays, weekends and certain parts of the Summer holidays and during the  festive period when the practice may be closed. Please see our travel and boarding page for more information on these periods August/September and December/January.*​
 

*summer holiday periods include 15 August to 7 September

*winter holiday period 20 December to 6 January
 

For some clients, a telephone call may be necessary in order to provide the paperwork for pets travelling.

We reserve the right to withdraw and immediately terminate our services and cease to provide documentation if any rudeness, aggression, insults or pressurisation is experienced towards any member of our staff. This will likely result in failure of animal export.
 

Documentation for pets travelling that have not received a rabies vaccination from us will only be provided upon payment in advance and in full. Failure to do so will likely result in failure of animal export.
 

 The clinic can only provide evidence for vaccines it has administered. Please refrain from asking the clinic to provide documentation on behalf of other service providers. 

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The clinic cannot respond to individual email queries or offer advice regarding travel. You should refer to your chosen agent only and seek documentation and vaccines from us only.

Pet owners who are likely to or intend on traveling or boarding their pet should not book in vaccinations with our clinic prior to consulting with their chosen travel agency, DEFRA, the embassy of their chosen country or Official Veterinarian.​
 

Clients are responsible for correctly scheduling vaccinations, parasite treatments, and health checks as per their travel destination’s requirements. The clinic is not responsible for any paperwork errors or incorrect scheduling.
 

Travel requirements differ by destination and can change frequently. ​
 

Clients should ensure that they have received all the vaccinations they require and have a full understanding of what they require for travel before requesting documentation from our clinic.